Delete your data
You can ask for the deletion of your AICommerce account and the data associated with it, including data obtained when you connected a Facebook, Instagram or WhatsApp Business account. Here is how, and what happens next.
Request deletion
1. From your panel
Sign in, open "Questions & claims" and send a request with the subject "Delete my account". We confirm the request and the deletion date.
2. With the form below
Enter the e-mail or WhatsApp number of your account. You immediately receive a request code; keep it to follow the processing.
3. From Facebook
If you connected AICommerce to your Facebook account, you can also remove the app from Settings & privacy › Settings › Apps and websites. Facebook then automatically sends us a deletion request, with a confirmation code and a tracking link.
4. What we delete, and when
- Within 30 days: your account, boutiques, products, photos, creatives, sales pages, campaigns, integrations, access tokens of connected services, support messages, and data obtained through Meta platforms.
- Orders and end-customer data are deleted with the boutique, unless you instruct otherwise.
- We keep only what the law requires us to keep: payment proofs and accounting records, for the legal period, in a restricted-access archive.
- Published sales pages become unavailable immediately.
5. You are a customer of a boutique
If you placed an order on a merchant's sales page and want your data deleted, contact that merchant first, who is responsible for it. You can also use the form below and name the boutique: we forward the request and make sure it is handled.